Shipping Policy

Shipping Policy

Big City Furniture ships furniture and home furnishings within the United States. Our goal is to ensure every order is delivered safely and in line with the delivery expectations communicated at checkout or after order confirmation.

Order Processing Time

Most in-stock items are processed within 1–3 business days after the order is placed. Orders placed on weekends or holidays are processed the next business day.

Some items ship directly from manufacturers or suppliers and may require additional processing time. If an order requires extended processing, our team will notify you.

Delivery Timeframes

Estimated delivery times vary based on the product type, delivery method, and destination.

  • Standard delivery: typically 7–14 business days after processing

  • Oversized, special-order, or supplier-direct items: delivery may take longer and will be communicated after order confirmation

All delivery timelines provided are estimates. While we work with trusted delivery partners, delays may occur due to factors beyond our control such as weather, carrier availability, or supply chain conditions.

Shipping Methods

Big City Furniture uses multiple delivery methods depending on the product:

White Glove Delivery

Most furniture items qualify for white glove delivery. This service may include inside delivery, unpacking, assembly, placement in the room of choice, and removal of packaging materials, depending on the product and delivery area.

Standard / LTL Delivery

Some items ship via standard parcel or LTL freight carriers. These deliveries are typically made to the front door, building entrance, or curbside. Assembly and packaging removal may not be included for these items.

Delivery method details are provided at checkout or communicated by our team after purchase.

Shipping Costs

Shipping costs, if applicable, are calculated at checkout or communicated prior to order fulfillment. Certain oversized, fragile, or specialty items may incur additional delivery or handling fees. Customers will be informed of any additional charges before shipment.

Delivery Requirements

Customers are responsible for ensuring:

  • Someone is available to receive and inspect the delivery

  • Entryways, stairwells, and delivery paths can accommodate the furniture

  • Measurements are reviewed prior to purchase to ensure items fit

Missed or refused deliveries may result in additional delivery or restocking fees.

International Shipping

At this time, Big City Furniture does not ship internationally. We may deliver to a U.S.-based freight forwarder selected by the customer, but Big City Furniture is not responsible for international shipping arrangements or costs.

Shipping Delays

While we make every effort to deliver orders within estimated timeframes, Big City Furniture is not responsible for delays caused by carriers, weather, customs, labor issues, or other events beyond our control.

Customer Support

If you have questions about shipping, delivery methods, or your order status, please contact us:

Email: cs@bigcityfurniturestore.com
Phone: 803-500-0101
Customer Service Hours: Monday – Saturday, 10:00 AM – 8:00 PM
Store Address:
3010 Two Notch Road
Columbia, SC 29204
United States