Shipping policy

Shipping & Delivery Policy

Big City Furniture ships orders within the United States. Our goal is to deliver every order safely and within the estimated delivery timeframe provided at checkout.

Order Processing Time

Most in-stock items are processed within 1–3 business days. Orders placed after our daily cutoff time or on weekends and holidays will be processed the next business day.

Delivery Time

Standard delivery typically takes 7–14 business days after processing, depending on the product type, delivery location, and carrier availability.

Some items, including oversized furniture, special-order products, or items shipped directly from suppliers, may require additional delivery time. Estimated delivery timelines will be provided at checkout or communicated by our team after order confirmation.

Shipping Methods & Costs

Shipping options and costs are displayed at checkout. Certain items, such as oversized, fragile, or specialty products, may require additional handling or delivery services. If extra charges apply, customers will be notified before the order is finalized.

Delivery Estimates

All delivery times provided are estimates. While we work closely with trusted carriers and logistics partners, delivery timelines may be affected by factors beyond our control, including weather conditions, carrier delays, or supply chain disruptions.

International Shipping

At this time, Big City Furniture primarily ships within the United States. Delivery timelines for special or custom orders may vary based on supplier location and product availability.

Customer Support

If you have questions about your order or delivery status, our customer service team is happy to assist.

Email: cs@bigcityfurniturestore.com
Phone: 803-500-0101
Customer Service Hours: Monday – Saturday, 10:00 AM – 8:00 PM
Store Address:
3010 Two Notch Road
Columbia, SC 29204, United States